No Graph Generated with good install

[fredouil66]

Describe the bug
A clear and concise description of what the bug is.
Hello, I'm opening the ticket for you because I have a problem with the Mikrotik plugin.

I did the 'import_package.php but the system does not create a graph although it retrieves the data well. I checked the rights of the files and folders they are all good (it seems to me) I do not see what to look for. There were no errors during installation.

To Reproduce
Steps to reproduce the behavior:

1. Go to 'cli' via putty
2. php /opt/cacti/cli/import_package.php --filename=/opt/cacti/plugins/mikrotik/templates/MikroTik_Device.xml.gz
3. add graph with device
4. Graph is empty

Expected behavior
A clear and concise description of what you expected to happen.

Screenshots
If applicable, add screenshots to help explain your problem.

Plugin (please complete the following information):

• Version: [e.g. 1.2]
• Source: [github]
• Identifer: [github commit ref]

Desktop (please complete the following information):

• OS: all
• Browser all
• Version all

Additional context
Add any other context about the problem here.
root@cacti:~# php /opt/cacti/cli/import_package.php --filename=/opt/cacti/plugin s/mikrotik/templates/MikroTik_Device.xml.gz
Read 131417 bytes of Package data
Résultat de l'importation Cacti has imported the following items for the Package :
Package Files
/opt/cacti/plugins/mikrotik/templates/scripts/ss_mikrotik_snmpget.php [written]
/opt/cacti/plugins/mikrotik/templates/scripts/ss_count_oids.php [written]
/opt/cacti/plugins/mikrotik/templates/scripts/ss_mikrotik_cpu.php [written]
/opt/cacti/plugins/mikrotik/templates/scripts/ss_mikrotik_procs.php [written]
/opt/cacti/plugins/mikrotik/templates/scripts/ss_mikrotik_mem.php [written]
/opt/cacti/plugins/mikrotik/templates/scripts/ss_mikrotik_disk.php [written]
/opt/cacti/plugins/mikrotik/templates/scripts/ss_mikrotik_users.php [written]
/opt/cacti/plugins/mikrotik/templates/scripts/ss_mikrotik_uptime.php [written]
/opt/cacti/plugins/mikrotik/templates/scripts/ss_mikrotik_health.php [written]
/opt/cacti/plugins/mikrotik/templates/scripts/ss_mikrotik_wapcount.php [written]
/opt/cacti/plugins/mikrotik/templates/scripts/ss_mikrotik_wrcount.php [written]
/opt/cacti/plugins/mikrotik/templates/scripts/ss_mikrotik_trees.php [written]
/opt/cacti/plugins/mikrotik/templates/scripts/ss_mikrotik_qcount.php [written]
/opt/cacti/plugins/mikrotik/templates/resource/script_server/mikrotik_wireless_r eg.xml [written]
/opt/cacti/plugins/mikrotik/templates/resource/script_server/mikrotik_queues.xml [written]
/opt/cacti/plugins/mikrotik/templates/resource/script_server/mikrotik_trees.xml [written]
/opt/cacti/plugins/mikrotik/templates/resource/script_server/mikrotik_qusers.xml [written]
/opt/cacti/plugins/mikrotik/templates/resource/script_server/mikrotik_interfaces .xml [written]
/opt/cacti/plugins/mikrotik/templates/scripts/ss_mikrotik_wireless_reg.php [writ ten]
/opt/cacti/plugins/mikrotik/templates/scripts/ss_mikrotik_queues.php [written]
/opt/cacti/plugins/mikrotik/templates/scripts/ss_mikrotik_qtrees.php [written]
/opt/cacti/plugins/mikrotik/templates/scripts/ss_mikrotik_qusers.php [written]
/opt/cacti/plugins/mikrotik/templates/scripts/ss_mikrotik_interfaces.php [writte n]
CDEF
[succès] Turn Bytes into Bits [unchanged]
[succès] Turn Seconds into Hours [nouveau]
[succès] Make Per 5 Minutes [unchanged]
GPRINT Preset
[succès] Normal [unchanged]
[succès] Exact Numbers [unchanged]
[succès] Percentage as Decimal [nouveau]
Méthode d'acquisition des données
[succès] MikroTik - Device - SNMP Get [nouveau]
[succès] MikroTik - Device - Count Oids [nouveau]
[succès] MikroTik - Device - CPU Utilization [nouveau]
[succès] MikroTik - Device - Processes [nouveau]
[succès] MikroTik - Device - Memory Utilization [nouveau]
[succès] MikroTik - Device - Disk Utilization [nouveau]
[succès] MikroTik - Device - Users [nouveau]
[succès] MikroTik - Device - Uptime [nouveau]
[succès] MikroTik - Device - Health [nouveau]
[succès] MikroTik - Device - Wireless APs [nouveau]
[succès] MikroTik - Device - Wireless Reg [nouveau]
[succès] MikroTik - Device - Trees [nouveau]
[succès] MikroTik - Device - Queues [nouveau]
Modèle de données
[succès] MikroTik - Device - PPP Active [nouveau]
[succès] MikroTik - Device - IP Routes [nouveau]
[succès] MikroTik - Device - Wireless Connections [nouveau]
[succès] MikroTik - Device - IP/ARP Entries [nouveau]
[succès] MikroTik - Device - CPU Utilization [nouveau]
[succès] MikroTik - Device - Processes [nouveau]
[succès] MikroTik - Device - Memory Utilization [nouveau]
[succès] MikroTik - Device - Disk Utilization [nouveau]
[succès] MikroTik - Device - Users [nouveau]
[succès] MikroTik - Device - Uptime [nouveau]
[succès] MikroTik - Device - Health - 12.0 Voltage [nouveau]
[succès] MikroTik - Device - Health - 5.0 Voltage [nouveau]
[succès] MikroTik - Device - Health - 3.3 Voltage [nouveau]
[succès] MikroTik - Device - Health - Core Voltage [nouveau]
[succès] MikroTik - Device - Health - Voltage [nouveau]
[succès] MikroTik - Device - Health - CPU Temperature [nouveau]
[succès] MikroTik - Device - Health - Processor Temperature [nouveau]
[succès] MikroTik - Device - Health - Sensor Temperature [nouveau]
[succès] MikroTik - Device - Health - Temperature [nouveau]
[succès] MikroTik - Device - Health - Power [nouveau]
[succès] MikroTik - Device - Health - Current [nouveau]
[succès] MikroTik - Device - Wireless APs [nouveau]
[succès] MikroTik - Device - Wireless Reg [nouveau]
[succès] MikroTik - Device - Trees [nouveau]
[succès] MikroTik - Device - Queues [nouveau]
[succès] MikroTik - DHCP - Leases [nouveau]
[succès] MikroTik - Wireless Reg - Data Rates [nouveau]
[succès] MikroTik - Wireless Reg - Packets [nouveau]
[succès] MikroTik - Wireless Reg - Traffic [nouveau]
[succès] MikroTik - Wireless Reg - Uptime [nouveau]
[succès] MikroTik - Queue - Packets [nouveau]
[succès] MikroTik - Queue - Traffic [nouveau]
[succès] MikroTik - Queue - Queues/Drops [nouveau]
[succès] MikroTik - Trees - Packets [nouveau]
[succès] MikroTik - Trees - Bytes [nouveau]
[succès] MikroTik - Users - Total Packets In/Out [nouveau]
[succès] MikroTik - Users - Current Packets In/Out [nouveau]
[succès] MikroTik - Users - Total Bytes In/Out [nouveau]
[succès] MikroTik - Users - Current Bytes In/Out [nouveau]
[succès] MikroTik - Users - Connect Time [nouveau]
[succès] MikroTik - Interfaces - Bytes Tx/Rx [nouveau]
[succès] MikroTik - Interfaces - Packets Tx/Rx [nouveau]
[succès] MikroTik - Interfaces - Rx Distribution [nouveau]
[succès] MikroTik - Interfaces - Special Tx/Rx [nouveau]
[succès] MikroTik - Interfaces - Tx Distribution [nouveau]
[succès] MikroTik - Interfaces - Tx Errors [nouveau]
[succès] MikroTik - Interfaces - Rx Errors [nouveau]
Modèle de graphique
[succès] MikroTik - Device - PPP Active [nouveau]
[succès] MikroTik - Device - IP Routes [nouveau]
[succès] MikroTik - Device - Wireless Connections [nouveau]
[succès] MikroTik - Device - IP/ARP Entries [nouveau]
[succès] MikroTik - Device - CPU Utilization [nouveau]
[succès] MikroTik - Device - Processes [nouveau]
[succès] MikroTik - Device - Memory Utilization [nouveau]
[succès] MikroTik - Device - Disk Utilization [nouveau]
[succès] MikroTik - Device - Users [nouveau]
[succès] MikroTik - Device - Uptime [nouveau]
[succès] MikroTik - Device - Health - 12.0 Voltage [nouveau]
[succès] MikroTik - Device - Health - 5.0 Voltage [nouveau]
[succès] MikroTik - Device - Health - 3.3 Voltage [nouveau]
[succès] MikroTik - Device - Health - Core Voltage [nouveau]
[succès] MikroTik - Device - Health - Voltage [nouveau]
[succès] MikroTik - Device - Health - CPU Temperature [nouveau]
[succès] MikroTik - Device - Health - Processor Temperature [nouveau]
[succès] MikroTik - Device - Health - Sensor Temperature [nouveau]
[succès] MikroTik - Device - Health - Temperature [nouveau]
[succès] MikroTik - Device - Health - Power [nouveau]
[succès] MikroTik - Device - Health - Current [nouveau]
[succès] MikroTik - Device - Wireless APs [nouveau]
[succès] MikroTik - Device - Wireless Regs [nouveau]
[succès] MikroTik - Device - Trees [nouveau]
[succès] MikroTik - Device - Queues [nouveau]
[succès] MikroTik - DHCP - Leases [nouveau]
[succès] MikroTik - Wireless Reg - Data Rates [nouveau]
[succès] MikroTik - Wireless Reg - Packets [nouveau]
[succès] MikroTik - Wireless Reg - Traffic (bytes/sec) [nouveau]
[succès] MikroTik - Wireless Reg - Traffic (bits/sec) [nouveau]
[succès] MikroTik - Wireless Reg - Uptime [nouveau]
[succès] MikroTik - Queues - Packets In/Out [nouveau]
[succès] MikroTik - Queues - Traffic (bytes/sec) [nouveau]
[succès] MikroTik - Queues - Traffic (bits/sec) [nouveau]
[succès] MikroTik - Queues - Drops [nouveau]
[succès] MikroTik - Queues - Queues In/Out [nouveau]
[succès] MikroTik - Trees - Packets Total [nouveau]
[succès] MikroTik - Trees - Traffic (bits/sec) [nouveau]
[succès] MikroTik - Users - Total Packets In/Out [nouveau]
[succès] MikroTik - Users - Current Packets In/Out [nouveau]
[succès] MikroTik - Users - Total Bytes In/Out [nouveau]
[succès] MikroTik - Users - Current Bytes In/Out [nouveau]
[succès] MikroTik - Users - Connect Time [nouveau]
[succès] MikroTik - Interfaces - Bytes Tx/Rx [nouveau]
[succès] MikroTik - Interfaces - Packets Tx/Rx [nouveau]
[succès] MikroTik - Interfaces - Rx Distribution [nouveau]
[succès] MikroTik - Interfaces - Special Tx/Rx [nouveau]
[succès] MikroTik - Interfaces - Tx Distribution [nouveau]
[succès] MikroTik - Interfaces - Tx Errors [nouveau]
[succès] MikroTik - Interfaces - Rx Errors [nouveau]
Interrogation avancée
[succès] MikroTik - Wireless Reg [nouveau]
[succès] MikroTik - Queues [nouveau]
[succès] MikroTik - Trees [nouveau]
[succès] MikroTik - Users [nouveau]
[succès] MikroTik - Interfaces [nouveau]
Modèle d'équipement
[succès] MikroTik Device [nouveau]

[fredouil66]

Data ok

But the graph is empty or not generated (only cpu usage is generated):

[fredouil66]

07/04/2022 13:55:08 - CMDPHP PHP ERROR WARNING Backtrace: (/plugins/mikrotik/poller_mikrotik.php[136]:getLatestVersion(), /plugins/mikrotik/poller_mikrotik.php[146]:file_get_contents(), CactiErrorHandler())

07/04/2022 13:55:08 - ERROR PHP WARNING in Plugin 'mikrotik': file_get_contents(http://upgrade.mikrotik.com/routeros/LATEST.6): failed to open stream: Connection timed out in file: /opt/cacti/plugins/mikrotik/poller_mikrotik.php on line: 146

[TheWitness]

You likely don't have access to the internet, or they changed the link. Let me check.

[TheWitness]

That's the issue. I guess that we may need to add an option to suppress the message, or add a proxy. We added proxy support in Cacti 1.3, but that project is still stalled.

[fredouil66]

I think the problem is that the code must access the Mikrotik site (http://upgrade.mikrotik.com/routeros/LATEST.6).

Do you think this is the problem why mikrotik plugins dont generate the graph ?

I can check the cacti can join the mikrotik site now.

[fredouil66]

I just did a test with wget to check if cacti can access the link and it works. I erased the faulty graphs and I regenerated them but the problem persists. I look at the logs in debug I do not see anything in error..

[TheWitness]

Under your user profile, you should select to show graph names, then we can see what Graphs are broken.

[fredouil66]

all these graphs don't work:

[fredouil66]

[fredouil66]

The others work well like the queue and SNMP - Interface Statistics for example

[fredouil66]

For information :

[loloski]

mine on the interface always 0 rows even though i can see that it was able to pull data from snmp

[fredouil66]

i just found that in /cacti/data_input.php the mikrotik scripts have not input or output field. Do think this is the problem ? if yes how do repair this ?

[fredouil66]

[fredouil66]