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Description
Must Have:
- Manual activities (call, email, in-person appointment)
- Completed in the past
- Upcoming / scheduled
- Automatic activities (status change, benefit info change, completed (with outcome of approved, declined, or dropped), re-opened, etc.
Activities have:
- activity_type (enum?)
- notes (optional)
- date (might be different from created_at)
- is_upcoming boolean
- system_generated boolean
Activities list:
- call
- in-person
- form
- fax
- status changed (system generated)
- re-opened (system generated - but might do this one later)
- benefit changed (system generated - but I might add this in later if it gets too complex)
- other
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