App is live and reviewed but non testers cannot be authenticated

[niyonx]

Hey guys,

I haven't been able to get any support from the community so I'm reaching out here.

I am getting an error on fetching long live access tokens. I don't have this issue with testers.

I am both business and tech provider verified.

Endpoint error:

Status: 400 Error: {"error":{"message":"Unsupported request - method type: get","type":"THApiException","code":100,"fbtrace_id":"AmRXEj0Vy4vTk0rmakGMs3M"}}

Please help.

[anujs3]

Thank you for reporting this! We will investigate this and let you know if we have an update.

[sviluppisw]

Hello, I’m experiencing the same issue. Has anyone found a solution yet? Thanks in advance!
Here is my postman screenshot

[anujs3]

Hi @niyonx and @sviluppisw! Can you confirm that your apps went through App Review and that you received approval for the threads_basic permission?

You can see your App Review requests under "Review > App Review" in App Dashboard.

[sviluppisw]

Hi @anujs3 thanks for your message.
We can confirm that our app currently shows as "published", as you can see in the attached screenshot.

However, under the section you mentioned ("Review > App Review"), we see the following:

Could the issue be related to the fact that this specific permission was never explicitly submitted for review?
Let us know if we should proceed with a formal submission, even though the app appears as published.

Thanks in advance for your support!

[anujs3]

Hi @sviluppisw! Yes, in addition to publishing your app, the requested permissions need to be explicitly submitted for app review.

Please proceed with a formal submission.